Welcome to The Posh Bar & Grill website. These Terms & Conditions explain how customers may use our website, online ordering, table booking and related services. By using this website, placing an online order, making a table booking or submitting information through our forms, you agree to these Terms & Conditions.
This website is operated for ZAF 35 LTD trading as The Posh Bar & Grill.
You may use this website to view our menu, place online food orders, make table booking requests, contact us, submit reviews and access your customer account. You must not misuse the website, attempt to interfere with its security, submit false information, or use the website for unlawful purposes.
Customers may place online orders for collection or delivery where available. When placing an order, you are responsible for checking that:
Orders are subject to acceptance by the restaurant. We may reject or cancel an order if items are unavailable, the kitchen is closed, we are too busy, delivery is unavailable, payment cannot be completed, or there is another operational reason.
Prices are shown in pounds sterling. Prices may change from time to time. The price shown at checkout at the time of order will apply. Where online payment is available, payment must be completed through the payment method shown at checkout. Where Pay on Collection or Pay on Delivery is selected, payment must be made directly to the restaurant when collecting or receiving the order.
Collection and delivery times are estimates only. We aim to prepare orders as quickly as possible, but times may vary during busy periods. For delivery orders, the customer must provide a correct and complete delivery address and be available to receive the order.
If you have a food allergy, intolerance or dietary requirement, please contact the restaurant before placing your order. Although we take care when preparing food, we cannot guarantee that any item is completely free from allergens or traces of allergens. Customers are responsible for informing us of any allergies or dietary requirements before ordering.
Alcoholic drinks and age-restricted items are only available to customers aged 18 or over. Valid photographic ID may be required. We reserve the right to refuse sale or service of alcohol where ID cannot be provided, where the customer appears underage, or where refusal is required by law or responsible service practice.
Customers may submit table booking requests through the website. A booking request is not guaranteed until accepted or confirmed by the restaurant. We may contact you if we need to confirm, adjust or discuss your booking. Please contact us if you need to cancel or change your booking.
Customers may create an account to save details, view previous orders and access loyalty points where available. You are responsible for keeping your login details secure.
Where our loyalty system is available, logged-in customers may earn points on eligible completed orders. Points are usually awarded once an order is marked as completed. Points may be redeemed at checkout according to the loyalty rules shown on the website. We reserve the right to adjust, remove or cancel points where there has been an error, misuse, cancellation, refund or suspected fraud. Loyalty points have no cash value and cannot be exchanged for cash.
Customers may submit reviews through the website. Reviews may be checked by the restaurant before being displayed publicly. We reserve the right to reject, remove or edit reviews that contain offensive content, false information, personal data, spam, abusive language or inappropriate material.
We aim to keep the website available, but we cannot guarantee uninterrupted access. The website may be unavailable due to maintenance, technical issues or circumstances outside our control.
Menu items, prices, opening hours, offers, delivery availability and services may change at any time. We aim to keep information accurate, but errors may occasionally occur.
Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so. We are not responsible for losses caused by incorrect customer information, unavailable services, website downtime, third-party service issues, or events outside our reasonable control.
If you have any questions about these Terms & Conditions, please contact us: